Refund & Cancellation Policy

Subscription Services

IndiaFC provides subscription-based access to digital platform services including, but not limited to:

• Club profile creation and management
• Player and coach management tools
• Event and tournament listings
• Promotional and marketing features
• Communication tools
• Analytics and reporting
• Premium visibility and advertising services

As these are digital services delivered immediately upon activation, refund eligibility is limited as described below.

Cancellation by Club

A Club may cancel its subscription at any time through its account settings or by contacting IndiaFC support.

Upon cancellation:

• The subscription will remain active until the end of the current paid subscription period.
• No future renewal charges will be applied.
• Access to paid features will cease upon expiry of the subscription period.

Refund Eligibility

3.1 Full Refund

IndiaFC may provide a full refund if:

• A duplicate payment was made due to a technical error.
• The subscription was charged incorrectly.
• IndiaFC is unable to activate the purchased service due to a technical issue solely attributable to IndiaFC.
• A refund request is submitted within 7 calendar days of the initial subscription purchase and the Club has not substantially used the paid services.

3.2 Partial Refund

IndiaFC may, at its sole discretion, provide a partial refund when:

• A service purchased cannot be delivered in full.
• A major platform failure prevents substantial use of the service for an extended period.

Any partial refund amount shall be determined by IndiaFC based on the unused portion of the service.

Non-Refundable Fees

The following payments are strictly non-refundable:

• Renewed subscription plans
• Expired subscription periods
• Setup fees
• Promotional or discounted plans
• Advertising and featured listing fees
• Sponsored campaigns
• Custom development or integration services
• Training or onboarding services already delivered
• Services already utilized by the Club

Digital subscription services are generally considered consumed once activated and used.

No Refund for Change of Mind

Refunds will not be issued because:

• The Club no longer wishes to use the platform.
• The Club found an alternative service.
• The Club did not fully utilize the subscription.
• The Club misunderstood available features despite those features being described before purchase.
• Lack of activity by the Club after subscription activation.

Account Suspension or Termination

No refund shall be provided if a Club account is suspended or terminated due to:

• Violation of IndiaFC Terms & Conditions
• Fraudulent activity
• Misrepresentation
• Abuse of platform services
• Illegal activities
• Non-compliance with applicable laws

Auto-Renewal Charges

Where auto-renewal is enabled:

• Renewal notifications may be sent before renewal.
• The Club is responsible for cancelling before the renewal date.
• Once a renewal payment is successfully processed, the payment is non-refundable except where required by applicable law.

Refund Request Process

To request a refund, the Club must submit the following to support@indiafc.org:

• Registered club name
• Registered email address
• Subscription details
• Payment transaction reference
• Reason for refund request

Refund Review

IndiaFC reserves the right to:

• Request additional information.
• Verify account activity and service usage.
• Approve or reject refund requests at its reasonable discretion.
• Investigate suspected abuse of the refund process.

Refund Processing Timeline

If approved:

• Refunds will generally be processed within 7–10 business days.
• Refunds will be issued to the original payment method used during purchase.
• Bank or payment gateway processing times may vary and are outside IndiaFC's control.

Chargebacks

Before initiating a chargeback through a bank or payment provider, Clubs agree to contact IndiaFC support and provide a reasonable opportunity to resolve the issue.

Fraudulent or unjustified chargebacks may result in:

• Immediate account suspension
• Recovery actions for unpaid fees
• Permanent account termination

Policy Changes

IndiaFC reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published on the IndiaFC website and become effective immediately upon publication.

Continued use of the platform constitutes acceptance of the updated policy.

Thanks & Regards,

Effective 29 May 2026 · v1 · IndiaFC.org